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Frequently Asked Questions


Who are the Staff who are working at the Camps?

Many CampCo Staff are off-season teachers, substitute teachers, college and high school students. Many staff are studying to be teachers, recreation professionals, or similar professions.

Since CampCo is a great place to work, many new staff tend to be family, friends and former co-workers of our returning Staff. We attempt to have an even number of male and female staff, although we often have more females due to the higher number of qualified female applicants.

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What sort of screening occurs prior to the Camp Staff being hired? What background checks are done on the Camp Staff?

Potential CampCo Staff participate in an intensive face-to-face interviews with the CampCo Owner and/or the Camp Director. Sr. Recreation Leaders and Directors also participate in written projects. CampCo Management contacts several previous employers, references, professors, etc… Upon hire, CampCo. Staff are fingerprinted and must pass Department of Justice background checks before they can work with children.

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What sort of training do the Camp Staff receive?

All of our Camp Staff participate in a minimum of 30 hours of Training per year including Camp Games, Songs, Crafts and other Recreational Activities, CampCo Policies & Procedures, Child Abuse, CPR, First Aid, Basic Water Rescue and Emergency Situations, and other camp-related subjects. Sr. Recreation Leaders and Camp Directors participate in an additional 8 hours of Management Training each year.

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What are the Ratios of Staff to Children?

For our Jr. Camps for ages 3-5 years, the ratio is 1 adult for every 8 children. For our School-age Camps for ages 5-11, the ratio is 1 adult for every 10 children. For our young teen Camps for ages 10-14, the ratio is 1 adult for every 12 children. There are always a minimum of 2 staff scheduled, even if the camp only has enough children to require 1 staff (less than 8 or less than 10 children). One staff person will never work alone with one child.

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How many children are in my child’s camp?

The number of participants varies according to time of year, location, age group, and program. CampCo office staff can answer this question; keep in mind that the numbers can and do change very quickly especially during summer and school breaks.

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How far in advance do I have to register my child? Can we walk in?

You may fax-in or mail-in registrations until 3pm the business day prior to the camp on a space available basis..  On-line registrations will be accepted until the time camp starts for the day on a space available basis. 

Many of our camps are very popular and may fill early.  We recommend that you register early for our camps, so that you don't miss out.  If a camp is particularly popular, we highly recommend that you register on-line, as you will receive priority registration over those that are faxed or mailed in.

Walk-in registrations are not accepted.

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Can we arrive late or pick up early?

Campers are encouraged to arrive within 15 minutes of the camp start time so that everyone will have an opportunity to enjoy all of the day’s activities. It is especially important for campers to be on-time since we review the camp rules, make announcements and discuss the day’s activities at the start of the day. Campers who arrive at all different times throughout the morning may interrupt or delay activities. Parents of School-age and young teen Campers who arrive past 10 minutes late also miss out on the convenient drive-through drop off and will be required to park and walk their child to camp.

For Little Folks Campers (ages 3-5), we schedule our full-day camps (usually 9am-4pm) so that there is an Ideal Early Pick-up Time for parents who would like to pick up early. Of course, parents may pick up at anytime; we just try to make it a smooth transition for our young campers and parents. There is no drive-through pick up available at the Ideal Early Pick-up Time, only at the end of the day.

If parents would like to pick up early, they should arrive no later than 30 minutes prior to the end of the camp day.  During the last 30 minutes of camp, the staff is very busy doing closing activities with the campers and getting them ready for their parents to pick them up.  If parents arrive during this time, it delays us in getting the remaining campers ready in time for their parents to pick them up. Thank you for your cooperation.

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Can my 6 and 8 year old children be in the same group at camp?

If both children are registered for the same camp, they would be together most of the day. Occasionally, children are divided into groups for certain activities (swim time or field trips, for example); if you would like them to be together for all activities, be sure to tell the staff on the child’s first day. Even better, write it on the registration form so that the Camp Staff will be notified before camp begins.

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My child is 5 years old. Which Summer Camp would be best for him; the Little Folks Camp for ages 3-5 or the School-age Camp for ages 5-11?

The most important differences a parent may want to consider when choosing which camp to enroll their 5 year old in is Swimming vs No Swimming at our locations with a pool or lake.

The children in the Little Folks Camps (ages 3-5) use the community water park or do a water activity most afternoons depending on the camp location, but do not use the full-size* swimming pools, and do not leave site except to walk to a nearby playground**. The Summer School-age Campers swim each day and may go on field trips on Thursdays depending on camp location.

* Little Folks Campers may use a “baby pool” if one is available at the Camp Site.

** Talega Campers regularly walk to Talega Park at the top of the Club’s parking lot.
Ladera Little Folks Campers at Oak Knoll occasionally walk to the neighborhood park approximately 2 blocks away, along the walking path. They only cross one small residential street.

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My child is 2 1⁄2 and is fully toilet-trained. Can she participate in the Jr. Camp for ages 3-5 years?

Children who are 3 by the end of the month in which their camp week/day begins may register. For example, if your child’s birth date is December 17 and the camp you want to register her for begins December 1, she may register. If camp registrations are low for a certain week, Management may make exceptions on a case-by-case basis.

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My 3 year old child is fully toilet-trained, but I would like to send him in pull-ups just in case. Is that okay?

We do require that all children are 100% toiet-trained. Diapers and pull-ups are not-permitted at camp.




I would like to bring a treat for the kids at camp, are there any restrictions?

Any food items for the children must be store bought and have a label on it. Please call ahead to ask for allergies, etc... of campers currently on the roster.

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What is CUSD-ACE Refund Policy for the Kids Club Program at Ambuehl & Ladera Ranch Elementary?

Minimum enrollment is required. If program is cancelle, the registration fee will be refunded. We will accomodate requests for changes in scheduling when we can. No refunds after activites begin. Participants may request a refund in writing 3 DAYS PRIOR to start date. An administrative fee of $10 will be charged for all refunds. The $10 administrative fee will be waived if refund is given as a voucher. No cash refunds will be issued. Refunds by check require four weeks for processing. A $25 fee will be charged for returned checks. There are no pro-rated fees of refunds for missed days.


 
What is your cancellation/transfer policy for all programs other than Ambuehl & Ladera Ranch Elementary?

For the purposes of this Cancellation Policy, CampCo defines “activity” as any class, camp or  other
program that CampCo offers, and that each “activity” has its own individual activity number. 

Number of Days that notice is given to CampCo, prior to Start-time of Activity

CampCo’s Policy

Seven or more (7+) calendar days

100% Refund or Transfer, less a $5 fee per activity

Seventy-two (72) hours to six (6) calendar days

100% Credit or Transfer, less a $5 fee per activity

Anytime prior to the start of the activity, with a Doctor’s Note

100% Credit or Transfer, less a $5 fee per activity

Credits are valid for future CampCo activities and are valid for at least one year from the date of the cancelled activities.  No refunds or credits for no shows or after activity has begun nor for a partial session of a multi-day activity.  A 100% refund will be given for any activities cancelled by CampCo.  There are minimum and maximum participants permitted in each activity; activities may be cancelled due to low registration and no more registrations will be accepted when maximum has been reached. To Cancel, please call the CampCo office at (949)643-9008.




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Where can I get detailed information specifically regarding my child's camp?

A "General Info Letter" is available on our website for each camp/class. Letters may be printed from the CampCo website where your child's specific camp is listed.

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My child must take prescription medications or carries an epi-pen during the camp day.  How is that handled?

All prescription medications brought to camp by campers must be given to the Sr. Recreation Leader upon sign-in.  Parents should ask staff to return the medications at the end of each camp day. 

 Prescription medications must be in the 1) in the original, labeled container, or 2) in containers accompanied by specific written dispensing directions from a parent, legal guardian, or physician.  Parents must be very specific as to the times when medications are to be dispensed by staff.  Medications will be kept in a locked container at the campsite, or in some circumstances (ex. emergency epi-pens) may be kept in the Sr. Recreation Leader’s/Staff’s bag that is kept on their person at all times.

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